At JSELF Bedding, we offer Free standard shipping on all orders delivered within the 48 contiguous United States.
Our headquarters is legally registered in Hong Kong at 19H MAXGRAND PLAZA, NO. 3 TAI YAU STREET, SAN PO KONG, HONG KONG. To ensure fast delivery for our U.S. customers, our products are fulfilled and shipped directly from our partner warehouse located in Chino, CA, United States.
Most orders require 1-2 business days for processing before they ship. Once your order has shipped, estimated delivery times are:
Delivery times may vary depending on your location, carrier conditions, holidays, severe weather, and other factors beyond our control.
All eligible orders ship for free within the 48 contiguous U.S. states.
We primarily ship with FedEx. However, depending on the order destination, carrier availability, shipping conditions, or operational needs, we reserve the right to use another qualified shipping carrier.
After your order is placed, you will receive an order confirmation email. Once your package ships, we will send you a shipping confirmation email with tracking information so you can follow your delivery status.
We currently ship to the 48 contiguous U.S. states.
We do not currently ship to:
1 You will receive an order confirmation email after checkout.
2 Once your order ships, you will receive a shipping confirmation email with tracking information.
3 Please allow 24-48 hours for tracking updates to appear after the carrier scans your package.
4 You can track your order anytime here.
5 If your tracking has not updated or your package has not arrived after the expected delivery window, please contact us at support@jselfbedding.com.
Please make sure your shipping address is complete and accurate at checkout.
If a package is lost due to an incorrect or incomplete shipping address provided by the customer, the order will not be eligible for a refund or return.
If a package is returned to us because of an incorrect or incomplete shipping address, please contact us at support@jselfbedding.com. We will reship the order to the corrected address one time at no additional cost. Please note that this free reshipment is available only once per order.
Most orders arrive within the estimated delivery window, but holidays, severe weather, high shipping volume, or carrier delays may occasionally affect delivery times.
Your tracking link is the fastest way to check the latest status. If your package appears to be delayed or stuck in transit, please contact us at support@jselfbedding.com, and we will do our best to help.
If your package is lost in transit, arrives damaged, or tracking shows an issue with delivery, please contact us at support@jselfbedding.com as soon as possible.
If the carrier marks your package as delivered but you cannot find it, please first check around your delivery area, with household members, neighbors, or your local carrier. If the package is still missing, contact us and we will help review the situation.
For confirmed lost or damaged packages, we will arrange a replacement shipment whenever possible.
Please keep all packaging materials and photos if your item arrives damaged, as they may be required for review.
If an item you ordered is on pre-order, it will be noted on your email receipt. Posted shipping dates are estimates, and pre-orders may ship up to 2 weeks before or after the posted date.
Pre-orders are charged when placed but may be canceled at any time before shipping for a full refund.
If your order includes both in-stock and pre-order items, they will ship separately. In-stock items will ship according to our standard processing and delivery timeline, while pre-order items will ship once inventory becomes available.
Please note that we are unable to make changes to orders containing pre-order items. If you need to update a pre-order, please contact us at support@jselfbedding.com before the order ships to request a cancellation and place a new order.
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